Customer Reviews and Testimonials For Millioncars

Testimonials 4.2/5 based on 68 reviews

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GEMMA MASON

"We were sent a saloon instead of a minibus both journeys, the minibus arrived 15 minutes later on the outward trip. However on the return we were lucky to be able to use the other minibus we had booked to take some luggage and people and the rest had to squeeze into the saloon, otherwise we would have had to wait another 20 minutes at 11.30pm with 3 young, exhausted children. We specified 5 people and lots of luggage and it caused delays and distress at both ends of a journey to not receive what we ordered. We will be seeking compensation as we paid £178 return for a minibus. "

KELSH B-D

"Service was great "

ROSS MCAINSH

"The driver failed to turn up! We had to call another company and were late for our flight at the airport. A refund was promised and we have no feedback or apology."

SHELLY HIGGINS

"Very pleasant driver, clean car. Would use again. TY"

MACHIKO SUZUKI

"When we arrived my home he insisted that I had to pay the taxi fares which I had already paid on line when I booked it. Some mix-up. "

BARRY KING

"Everything went well "

NIGEL DYER

"Taxis both arrived on time and drivers were professional and friendly. Would definitely recommend Taxicode and will be using again."

YANG SHU

"Changed destination after booking, but driver didn’t receive the information. Luckily we talked."

VYSH

"I pre-booked the taxi on the understanding that the flight's arrival would be tracked. My flight was to land at 11.05 am and I had booked for the cab at 11.50 am. Unfortunately the flight got delayed and it landed at 12.03. I was out by 12:53. The driver entered the premise at 12:07. If I apply the 29 minutes grace period, the extra waiting time was 7 minutes. The extra waiting charge is 5 pounds for 15 minutes. I was asked to pay 20 pounds extra at the end of the journey, which even the driver felt was bit too much. I also don't understand why the driver would be sent in as soon as the flight lands? There is no way a customer can fulfill immigration and baggage reclaim in 29 minutes. Event if the wait period was calculated from 11:50, the waiting time was only 21 minutes, and I should have been charged only 10 pounds extra. I found the person who calculated the excess fare rude when I asked him to reduce the excess fare. I was tired after the long flight and in no mood to argue but I had decided to call later on dispute the excess charge that was unfair. I have used taxi code in the past and my flight was on time so things went smooth. I have also referred taxi code to friends to pre-booked their taxi from the airport. This time my fight was delayed and taxi code tried to make a quick buck. I am disappointed. I hope taxi code would like to make this right. "

LEE SAWYER

"Perfect"

STEPHEN FLINT

"Driver was friendly and polite."

JULIA JONES

"It was a good service. "

NOREEN DAVEY

"Problems on the M25"

MING DA WANG

"Excellent all round. Driver took the time to make sure we'd arrived at the correct destination (which was fairly remote) and arrived quickly on request for the return trip after we finished early. Would recommend."

HOLLY BENNETT

"Used his phone while driving, I could smell smoke in the car and he dropped me off far away from the destination. He made very little effort to help me with the issue. "

MARCO ODORISIO

"Good journey "

DAVID HOWDEN

"Your driver collected me exactly on time and was polite and friendly. He was a good driver too. Overall a good experience from booking through to the end. Thanks."

JO DENNIS

"Very good."

BRIAN TEMPEST

"Great"

DOM COULDWELL

"nothing wrong, this was a home pickup"

DANIELLE JACKSON

"Only late by a few minutes so it did not bother me."

PETER AKISTER

"Driver just arriving to airport at specified time"

CHARLES IVEY

"The driver was sent to the wrong address."

EDGARS PALSANS

"Outstanding costumer service. Polite and helpful drivers. "

JENNIFER HOLMES

"Last minute cancellation meant that another driver was called at the last minute and was 45 mins late, which was unfortunate. The driver himself was lovely, just a shame about the organisation side"

MICHAEL JOHNSTONE

"A call from the driver on arrival at Reading station helped locate the taxi which can be a challenge with the many exits at the station. A quick and comfortable journey followed."

INGMAR OOSTERHOFF

"On time, safe driving. All in all great service "

DAVID MARSHALL

"A few minutes late in arriving otberwise excellent "

SIMON SCAIFE

"Arrived earlier than expected. Thank you "

ELENA MANZANO

"Very good service "

SABIRA PASHKEVICH

"q"

JANETTE ADBY

"Very good, lovely driver, quick efficient service"

HELEN BOUCHAMI

"Driver was prompt and courteous. Only issue was the price/distance - but I guess that is one of the problems of living out of town"

CAIT CUMMINS

"Fine would get dem again "

OLIVER GUY

"Driver was dispatched to 24b Basingstoke Road when I booked it for 248 Basingstoke Road"

MICHAEL BRESLIN

"Great service, thanks"

STEVE READMAN

"Easy to book. Driver was on time and helpful."

ROBIN THOMAS

"All excellent. The only reason I've given 4stars rather than 5 is that it was rather expensive. A trip from the station in a black cab is about £7 so this is nearly double."

CLIVE MEREDITH

"Great driver, very efficient service "

ANTHONY BAYLIS

"Good service, drivers were prompt and friendly. "

JAMES IVETT

"He didn’t turn up at all! Was told a story about how he’d broken his jack. The dispatcher did call another local firm who provided a good driver. As for Million cars not turning up, I received a different company driver an hour later, I then missed my train at reading and eventually missed the hospital visiting of my terminally ill father, where every minute counts. Would be very wary of using Taxicode again due to this"

DARREN SAUNDERS

"Punctual, friendly, clean and tidy and helpful. Thank you."

AGNES SHORTLAND

"All good"

STEVE BRADSHAW

"Very prompt polite driver Very nice clean car."

CHARLOTTE NICOLSON

"Excellent service, drove quite fast’"

MARTIN HATCHER

"G Singh was punctual and welcoming.he helped with my wife’s case. Took us to the car. He was chatty polite and friendly but most importantly got us to Reading Station on time to catch our train Well done !"

VAL BORBA

"I booked this journey in advance because I needed to make a late train, but the driver went to the wrong address and then never turned up to get me from the correct address. No phone call or text was sent to me to let me know this. The worst is that I PAID £23 IN ADVANCE. I would like to get my money back for this journey that never took place, especially since I had to get another taxi to be able to make my train. Very disappointed. "

SUMMA FELLOWS

"Amazing. Best taxi service me and my partner have ever experienced. The drivers were chatty and very lovely. They wanted you to have the best experience and journey and honestly cared about the customer. They were also hilarious! Although for our second journey the taxi was late, the driver phoned multiple times apologising and explaining the situation which was no fault of his as there was so much traffic. Yet he still got us to our destination on time. Brilliant taxi service and look forward to using it again. 5 stars:) "

JAMES RIPPON

"Never even got the taxi. The company messed me about and just took my money. Would like a full refund."

STEPHEN ALLRED

"Friendly and on time for both pickups!"

JULIE CROCKER

"First class service, will definitely be using this company again. Highly recommended."

JACOB TEALE

"Really nice Gentleman. Thank you."

JESSICA HIGH

"Picked up from house on time, got to airport in plenty of time"

VERENA HAMMERL

"thanks for the very good pick up!"

ELLIE COWMEADOW

"Our driver was about 10 minutes late for our initial pickup and no phones were answered but I can live with that as he did turn up after a little panic. On our return we had to wait a little while for him to turn up but again no biggy, the one thing I have to complain about is that we had to watch the whole way home as he seemed to be falling asleep constantly......the journey home was not safe in the slightest which was the main reason we booked as we knew we would be tired. We missed turnings, we drifted in and out of lanes and the passengers who could see the rear view mirrors were alerting him by coughing loudly to wake him. I’m afraid we won’t be using your services again."

MIKE COOKE

"Very friendly driver, arrived early and happy to wait. No problems when we were late leaving and even when we changed minds about the final drop off place. Cheers!"

CHARLOTTE EDWARDS

"Really helpful and kind driver. Went above the basics "

ANDREW MORRISON

"Good on time taxi"

KATE HALPIN

"Very efficient and very good driver"

JAMES JARRATT

"Driver was very helpful on departure and arrival with my large amount of luggage."

THOMAS HAMILL

"Fine."

ALAN GOSWELL

"Good"

DES STUCKEY

" We emailed Million Cars the day before our return with our flight and arrival details, but the driver was apparently unaware of this. The result was that it took several telephone calls and a 45 minute delay before he met us. No blame attaches to the driver, who had apparently not been given our emailed information, but there was obviouls a lack of internal communication at Million Cars!"

TRAIN TRAVELLER

"Two way journey. First part absolutely perfect and cannot fault. Return journey didn't show. When chased and finally got call from driver 15 minutes later couldn't find pick up point. Didn't know best way to train station and drove past two drop off points before finally getting to the furthest possible drop off point for the station. Only managed to catch my train as GWR running ten minutes late. "

NANCY WATSON

"Excellent service. Helped us out by changing pick up time on return journey. The call centre didn't make the pick up point at Heathrow clear enough. Perhaps a perticular meeting place would be an advantage."

KEITH BARKER

"Excellent First class The whole experience was 1st class Thank you"

SHAWN CHUNG

"good"

DUNCAN HAWKES

"Great and reliable service"